Strikify Support
Callouts are unavailable
Confirm that you installed the latest app version. Workouts include their coach callouts for offline use. If a workout still cannot start, contact us with the details below.
Music does not duck correctly
Start music in Apple Music, Spotify, or another audio app before beginning the workout. Confirm the iPhone output route, then pause and resume the workout. Removing headphones intentionally pauses Strikify to prevent audio from unexpectedly moving to the speaker.
Restore a purchase
Open Settings in Strikify, choose See Plans, then Restore Purchases. Use the same Apple Account that made the purchase. Billing and refund requests are managed by Apple.
Manage or cancel a subscription
Open Strikify Settings and choose Manage Subscription, or use Apple’s subscription settings for your Apple Account.
Use Pose Coach or audio only
Pose Coach supports boxing shadowboxing workouts. Camera optional. Audio-only workouts are always available. Choose Audio only before the camera setup, or Turn Camera Off during a camera workout. This does not require Pro.
Camera access is requested only after you choose Train with Pose Coach, read the setup explanation, and tap Continue. If access is denied, open Strikify in iOS Settings and enable Camera. Return to Strikify to refresh the permission state. If access is restricted, a parent or administrator may need to change the device controls; the app's Settings switch may not be available.
Keep the phone stable and your body visible in even light. Camera estimates can miss movement. They do not measure force or diagnose injury. The app never saves or uploads camera frames, pose points, traces, or angles.
A camera workout pauses when you leave the app or lock the screen. Turn the camera off first to continue the audio-only workout in the background. A serious thermal condition stops camera processing and continues audio only. Start a new camera session only after the device cools.
Train safely
Strikify provides general fitness instruction, timing, audio callouts, and optional on-device pose guidance. It is not medical advice, diagnosis, rehabilitation, emergency guidance, or a substitute for a qualified in-person coach. Consult a qualified professional before beginning an exercise program, especially if you have an injury or health condition. Stop immediately if you feel pain, dizziness, or unusual discomfort.
Use adequate space and suitable equipment. Inspect bags, mounts, flooring, wraps, gloves, and surrounding areas before training. You are responsible for choosing an intensity appropriate for your ability and environment.
Terms of use
Apple's Standard Licensed Application End User License Agreement applies to Strikify, provided by Trainify Labs Inc.
Contact
For support, privacy, or accessibility questions, email support@trainifylabs.ai. Include the app version shown at the bottom of Settings, your iPhone model, and iOS version. Never send passwords, API keys, or full payment-card information.